Dear Customer of Doom,
It was wonderful to hear from you about how complicated your move has become. I am sorry that the owner tried to get you the best price possible back in January when you and your daughter needed to move right away. I am also sorry that you did not make a decision regarding the estimate until April. The first sales agent you dealt with dropped you like a hot coal and the agent that ended helping you out now has a minor nervous tick when your name is mentioned or your number shows on his phone.
Because you and your daughter were living in the same house you two said you would have everything marked so there would be little to know confusion. We were extremely relived that only two of your daughters items ended up going with your items and shipped them to her as soon as we could.
We are also sorry that you rejected the three move dates that would have guaranteed all your items to be on one truck. Instead your items were only half picked up with the rest going to our warehouse to be stored until we had another truck going that way. This was an epic scheduling failure on the part of the larger company that we are an agent of which is why we were willing to help you out as much as we could. Unfortunately we will not pay for your flight that you claim to be scheduled for the day of your move because you refused the other move dates. I am also sorry that you managed to alienate every employee but the owner, in the office that day due to screaming at them. We came to terms with this and now share our survival stories with much laughter.
But please sir, do not call in screaming and ranting about UPS not showing up to pick up the box that we are paying to have shipped to your daughter. We can understand that you were upset but screaming/yelling loud enough that my co-workers two desks down could hear you was not the best thing for my ears. The HR manager was also there at that time.
I do apologize for the small 'coffing fit'. My HR manager had been trying to encourage me to hang up on you and talking of how he could not believe that continuing to try and calm you down to help you. The 'coffing fit' occurred because he realized that the conversation was being recorded and he was giddy to hear it played later.
Again, I am very, very sorry that you were hired to deal the black jack game at the owners batchlor party back in the day and that you managed to use it to strong arm him into moving you agenst all better judgment.
For your records you will be charged storage starting on the first of the year. If you contact us so we can finish delivering your items or give us the address of your new location, we would be more then willing to work out a deal with you. And yes you will still have to pay us the $2,000 you still owe us for your original move.
If we could, sir, we would make ring tones of your ranting and sell them on the internet. We would probably be able to retire on all the profits.
Much love,
The moving company that is an agent for a larger company.
We really don't want to move this guy again. We should not have moved him from the start. But we did and now we are stuck with him. Corporate really didn't help because when he finally decided to move there were no other move going in that direction. There have been so few long distance moves lately it's scary. I personaly think that he refused the other half of his shipment to get us to move him the second time. And the poor girl that was setitng up the UPS pick-up. And the poor UPS people that had to deal with him. :(
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